Last Updated 6th July 2025
As an Australian business, we uphold the Aussie values of equality, fairness and inclusion.
We design our website to be inclusive, accessible, and free from unnecessary barriers. Why? We want our users to have an equal, fair experience. Being disadvantaged or excluded because of a disability isn’t acceptable to us. Our site’s user interfaces, communication, text, colours, structure and navigation options each have accessibility built in.
This commitment extends beyond design. It’s core to how we think and operate. We aim to accommodate all abilities and meet your individual needs.
Our accessibility statement here details:
- Our inclusive approach to digital accessibility
- The global standards and Australian regulations we align with
- The practical steps we take to design for usability and access
Get complete confidence here that your browsing and shopping experience with us is shaped by fairness, care, and inclusivity.
Accessibility Principles and Standards We Follow
We follow the accessibility design principles, guidelines and success criteria defined in the Web Content Accessibility Guidelines (WCAG). This is the authoritative global standard for digital accessibility.
Our site is fully compliant with level AA with the most current version of the accessibility standard, WCAG 2.0.
We also comply with the digital accessibility requirements defined in the Australian Human Rights Commission’s Disability Discrimination Act (DDA).
Ensuring our accessibility practices are continuously aligned with these two key policies is mandatory for us.
It ensures our website is perceivable, operable, understandable, and robust for all users and devices.
How We Build Accessibility Into Our Website
Our site has accessibility embedded into all parts of its design and functionality. Here’s how we approach this.
Thoughtful Site Design and Navigation
We make navigating and using our site easy and equitable. This means enabling:
- Keyboard-Only Access: All menus, forms, buttons, and content areas can be accessed using only a keyboard. We use navigation cookies, logical tab orders and focus indicators.
- Predictable Layouts: We maintain a consistent visual structure and navigation hierarchy across all pages to support understanding and reduce cognitive load.
- Landmarks and Headings: Pages are structured with properly nested headings and ARIA landmarks to assist screen reader users in navigating content.
Visual Accessibility & Readability
Our use of text, colour, fonts and zoom levels are all in support of the visually impaired. For visual accessibility, we maintain:
- High Contrast and Readable Fonts: Our colour palettes are tested for WCAG AA contrast compliance. We only use font styles that are easy to read across screen types.
- Zoom and Text Resizing: Text can be enlarged via browser zoom without causing content overlap, truncation or layout breakage.
- No Colour-Only Cues: We avoid using colour alone to indicate changes or meaning in our website’s interfaces. For example, errors or alerts don’t rely on colour alone to be understood by users.
Compatibility with Assistive Technologies
We provide built-in technical and design compatibility with assistive technologies. This includes:
- Screen Reader Support: Our site is fully compatible with and works seamlessly with leading screen readers, including JAWS. These readers use our HTML and descriptive text for interpretation.
- Descriptive Alt Text: All images on our site are tagged with alternative text that conveys their purpose or content. This ensures no information is lost for non-visual users.
- ARIA Enhancements: We apply ARIA (Accessible Rich Internet Applications) attributes where relevant for enhanced usability.
Supported Devices and Browsers
To ensure an inclusive and consistent experience, we regularly audit our website using numerous tests. This includes auditing accessibility across various browsers, devices, operating systems, and assistive technologies. Maintaining our high standards and achieving AA-level compliance is a continuous and ongoing process.
What are the systems, browsers and device types that our site is usable and accessible on? They include:
- Operating Systems: Windows, macOS, and Linux environments. This covers most laptops, desktops and server machines.
- Mobile Devices: Any tablet or smartphone running Android or iOS (for Apple devices).
- Web Browsers: We support Chrome, Safari, Firefox, and Microsoft Edge
Wherever possible, we also support specific accessibility features for assistive technologies, such as voice navigation, text-to-speech readers, and screen magnifiers.
Third-Party Features and Content
Our site uses some content or features provided by third-party partners. Examples include our payment gateway and embedded support chat.
These third parties maintain their own accessibility standards and practices, which we don’t control. Please note that their practices may not be entirely aligned with ours. We always seek to minimise this by only partnering with reputable, trustworthy, standards-compliant partners.
Ongoing Improvement and Testing
Every year (annually), we conduct:
- Usability testing with real users
- Technical audits against WCAG 2.1 Level AA standards
- Site crawls and scans to ensure we pick up any content or elements that aren’t accessible
This ensures we are constantly correcting for issues that arise as we update and improve our site. If you encounter any problems or accessibility gaps, please report them to us so we can investigate.
Need Help or Want to Report an Issue?
Please reach out to our support team with a detailed description of the issue. We take accessibility feedback seriously and strive to resolve any issues promptly.
Last Updated
We review and refresh this page periodically to ensure it remains current and accurate. You can find the ‘last updated’ date of this statement at the top of this page.