Effective 6th July 2025
Cookies play a significant role in making our site smooth, secure, and personalised.
As a user of this site, we want to ensure that you understand how we use cookies. Here we explain:
- What cookies do
- How we use and don’t use them
- Options for managing, limiting, or turning them off
We respect your privacy and your right to make informed choices. If you prefer not to have cookies stored on your device, that’s your choice. We’ll show you how to opt-out here.
What Are Cookies?
They’re simply small data files stored on your device (e.g. smartphone or tablet) from websites you might visit. Currently, you likely already have cookies from normal browsing. They help websites like ours to “remember” things that enhance your user experience when browsing or shopping.
An example is storing your login or authentication information so you don’t have to log in to your account on a site repeatedly. This saves you time and effort, making your life easier.
How We Use Cookies
Every cookie we use has a defined purpose that’s limited to what is necessary and relevant to enabling our site or shopping experience. This includes essential cookies for site functionality, performance and advertising. Let’s break each down.
Site Usability and Functionality
Our core website cookies are designed to ensure our site runs smoothly and securely for you. Without them, our site’s experience would be degraded significantly. We use cookies here to:
- Securely store your sign-in information to reduce repeated log-ins
- Remember the pages you’ve visited so you can pick up where you left off
- Keep your cart items saved even after you leave the site
- Maintain encrypted, secure access to your account, cart, and checkout
These are essential to delivering both a great and secure site experience to you.
Site Performance and Analytics
Performance cookies are about ensuring our site loads smoothly, has no bugs, and is optimised for you. Without these, we wouldn’t be able to see when errors occur or when pages have slowed down. For example, we use these to:
- Measure website traffic and popular page flow to guide layout updates
- Monitor page load speed across different browsers and devices
- Capture system errors or bugs to resolve them efficiently
- Identify slow-loading elements like large images or scripts for optimisation
This data enables us to build a faster, more reliable website for visitors like you.
Advertising and Relevance Cookies
We use a limited set of cookies to boost advertising relevancy. Advertising online is mandatory for us, and we want our ads to be relevant to shoppers. These cookies don’t capture or share any identifiable information with advertising networks. Instead, they are used to:
- Limit how often you see the same ad or message
- Ensure promotions or offers shown are timely and relevant to your visit
- Understand the effectiveness of on-site promotions or banners
What we don’t do with our cookies here is as important as what we do.
What We Don’t Do with Cookies
Cookies can be used nefariously by irresponsible sites. To give you peace of mind about our responsible use of cookies, here’s a summary of what we will never do with them.
What we don’t do with cookies includes:
- Selling your data
- Storing any personally identifiable information insecurely or unencrypted
- Allowing third parties to track you across websites
- Running aggressive targeted ads to you
Every cookie we use is for a specific reason:
- Ensuring safe, secure shopping and site user experiences
- Detecting and fixing bugs or site performance issues
- Monitoring how our site is used to make it faster and better
- Personalising content and ads in a way that’s respectful, not invasive
Third-Party Cookies
Some trusted services we integrate with may set their cookies when you use specific site features. These may include:
- Payment providers like PayPal
- Embedded content, such as product videos
- Secure login tools or customer support chat
These third parties operate under their own privacy and cookie policies. Please note that we won’t partner or operate with any providers that aren’t compliant with Australian privacy regulations and data standards.
Managing Your Cookie Preferences
Your web browser lets you block or control cookies and manage them for any site you visit. If you have blocks or strong controls on third-party cookies set as the default, we recommend adding our site to your allow list.
Why? Blocking or preventing our site’s cookies from being stored will impair your ability to use our site easily.
How Can I Manage or Block Cookies?
Remember to add our site to your ‘trusted’ or ‘allowed’ site list for cookies to prevent issues when using or shopping with us.
If you want to change how your browser handles cookies, here’s where to go in browser settings:
Chrome:
Settings → Privacy and Security → Cookies and other site data
Safari (Mac):
Safari → Preferences → Privacy
Firefox:
Settings → Privacy & Security → Cookies and Site Data
Microsoft Edge:
Settings → Cookies and site permissions → Manage and delete cookies
Today, there’s also a wide range of browser extensions available that can block, check, or manage your cookies for you. You’ll need to explore this yourself, as these vary by browser.
How Long Do Cookies Stay on Your Device?
None of our cookies are stored permanently. They’re either deleted when you exit your browser or set to auto-delete after a maximum 6-month duration (most have a shorter duration). Limiting their lifespan is practised for security, data freshness, and to give you peace of mind.
Acceptance and Updates to This Cookie Policy
We may review and update this cookie policy from time to time to ensure it remains accurate and relevant. We aim to ensure that our site (and this policy) is always compliant with Australian data privacy laws and provides you with transparency regarding our cookie usage.
The last update to this policy will be denoted in the ‘effective date’ at the top of this page.
Acceptance of This Cookie Policy
By using this website, you agree to the use of cookies as outlined in this policy. This includes all cookies necessary for basic site functionality, performance optimisation and advertising.
You also acknowledge that if you choose to restrict or disable cookies, this site may not function correctly.