Last Updated: 6th July 2025
Disclaimers and warranties help define the boundaries of responsibility between our store and you as the customer.
A disclaimer outlines what we do and don’t take responsibility for regarding product use, our services, and individual outcomes. A warranty outlines what we guarantee regarding product quality, condition, and delivery within the scope of the Australian Consumer Law (ACL).
We take pride in providing high-quality Australian products backed by accurate product information and safe use guidelines. That said, individual results may vary. Some factors, such as how you use a product or whether you have allergies, are beyond our control.
We can’t accept responsibility for issues resulting from incorrect use, misuse, or individual allergies. It’s critical to patch-test any of our topical products to determine sensitivities or potential reactions before starting regular use.
As an Australian business, we comply with and are bound by all applicable Australian laws and regulations.
This page provides you with transparent information about:
- The scope of our responsibilities as a skincare, essential oil and fragrance retailer
- Your responsibilities when it comes to product use and safe application
- The limitations of product usage and efficacy
- The standards we uphold in how we deliver goods, services, and support
- What is and isn’t covered under warranty or consumer protections
- Your legal obligations as a customer when using our products
- How your use of the site signifies legal acceptance of these terms
- The legal jurisdiction and governing law applicable to our terms
Our goal is for you to browse and shop confidently while also understanding the shared responsibilities that come with using our products correctly.
Legal Disclaimers
Please read the following disclaimers carefully. Each clarifies and governs the terms under which our site, content, products and services are provided.
Safe Product Use and Customer Responsibility
Adherence to Provided Usage Instructions Disclaimer
All products made available on this website are intended for use strictly in accordance with their accompanying usage instructions.
Customers are solely responsible for reading and following the product use and safety instructions provided.
We accept no liability for injuries or losses that occur from the misuse of our products.
Ingredient and Allergy Awareness Disclaimer
Customers are advised to conduct a skin patch test before using any topical product. While we provide complete ingredient information on our product labels, you, as the customer, are responsible for identifying and avoiding any allergens that may be specific to your conditions or sensitivities.
In the event of irritation or adverse reaction, use of the product should be discontinued immediately. If symptoms persist, speak to a certified medical practitioner as soon as possible. We don’t accept liability for adverse reactions to our products that are foreseeable or based on disclosed ingredients or patch testing.
Age Restriction Disclaimer
By purchasing from our store, you acknowledge and confirm:
You have the legal capacity to enter into binding agreements under Australian law and are at least 18 years old.
You acknowledge that all transactions made through this site are subject to applicable Australian laws and regulations.
Australian Consumer Law (ACL) Protections
Bondi Hemp Essential Oil is fully compliant with all applicable Australian Consumer Laws.
According to these laws, customers may request a refund, replacement, or repair for a purchased product if it is proven to be faulty, damaged, not fit for purpose, or not sold as described. These statutory rights are non-excludable.
Remedies under the ACL do not extend to damage caused by misuse, neglect, abnormal use, or change of mind.
Non-Therapeutic Goods Disclaimer
Bondi Hemp Essential Oil products are marketed, labelled and sold strictly as cosmetics or aromatherapy products for external use only. Products are not therapeutic goods or listed, registered, or included on the Australian Register of Therapeutic Goods (ARTG).
None of our products are formulated for ingestion or therapeutic applications. Any suggestion of therapeutic benefit from external parties is unauthorised and not endorsed by us. All products are formulated and labelled to comply with applicable laws and safety standards for sale within Australia.
Pet Safety Disclaimer
Essential oils may not be safe for use with animals and can cause poisoning. Our products are formulated for human use only unless explicitly labelled or sold as safe for pets. If you plan to use skincare or aromatherapy products with pets, consult a veterinarian first. Bondi Hemp Essential Oil disclaims all liability for adverse effects on pets from unintended exposure.
Digital Content and Information Disclaimer
All digital content published on our website, including product descriptions, blog posts, FAQs, customer communications and social media, is for informational purposes only.
It does not constitute medical, therapeutic, dermatological, or health advice. It should not be interpreted or used as such.
Products sold on this website do not diagnose, treat, prevent, or cure any medical conditions. No employee, affiliate, or agent of Bondi Hemp Essential Oil is authorised to provide therapeutic advice.
Customers who are pregnant, breastfeeding, managing a medical condition, or taking medication should seek guidance from a qualified medical practitioner before using any new topical product.
Product Efficacy and Results Disclaimer
Every individual’s skin, body and health status are different. As such, individual outcomes from product use and efficacy can vary depending on product usage and physiological variations.
Bondi Hemp Essential Oil does not guarantee uniform effects, outcomes or results from our products. We make no warranties regarding the efficacy of our products.
Third-Party Services Disclaimer
Our website uses services and tools provided by third-party partners to support the expected delivery of our products and services. These third parties may collect, process, or store data on our behalf to provide these services. This includes cookies, traffic data, payment or card details, and personal information. Services we rely on third parties for include, but are not limited to:
- Payment processors for secure transaction handling
- Website analytics services to optimise and improve site performance
- Support and CRM platforms to provide you with order handling, sales information and accessible help channels
- Email marketing services used to collect contact information and deliver communications to subscribers
We can’t control and don’t accept liability for the data processing, services or activities of partners or third parties. Do not use this website or shop via its store if you do not accept this disclaimer.
Warranties and Limitations of Liability
This section explains what we guarantee regarding product quality, efficacy, condition and delivery. We also explain the limitations of these guarantees in practice.
Statutory Guarantees
Bondi Hemp Oil Pty Ltd upholds all obligations and consumer guarantees as required by the Australian Consumer Law (ACL). If you receive a product that is faulty, damaged upon delivery, or not as described, you are entitled to a remedy. Depending on the circumstances and evidence, a refund, replacement, repair, or exchange may be offered.
To initiate a claim, please notify us in writing within 14 days of receiving the product. When you make your request, please include photo evidence of the issue and a receipt, order number or proof of purchase for the item.
Limitations and Exclusions
Some limitations and exclusions apply to using our products, services, digital content, communications or website:
- We do not warrant that access to our website, social media, support chats, or other digital services will be entirely uninterrupted, secure, or error-free.
- We deny all liability for consequential or indirect damages arising from the use of our products, services, digital content, communications or website.
- We accept no liability for injury or loss resulting from the irresponsible use of our products or failure to follow the provided safe use instructions. This includes where products are used outside of their intended purpose.
- Unless explicitly stated otherwise, all products are offered on an “as-is” basis, subject only to the guarantees provided under the ACL.
Force Majeure
We don’t accept liability for service, support, product, or delivery failures that are caused by extraordinary circumstances beyond our control.
These circumstances can include but are not limited to, extreme weather events, natural disasters, postal or courier delays, supply chain disruptions and system outages.
Returns and Refunds Policy
Review our full Returns and Refunds Policy for more details about how we process return and refund requests. It includes policies that:
- We will always accept returns and replacements for damaged or defective products consistent with consumer rights under the ACL.
- Products that have been opened, used, or are no longer in a resalable condition may not be eligible for return, subject to hygiene and safety regulations.
- Customers must provide photo evidence and proof of purchase for all refund, return, or exchange claims.
- Refunds or store credit will only be delivered to customers once a returned item is physically received, inspected, approved and processed by us.
We reserve the right to decline a refund or return request where the request is not valid, made in error or not subject to the ACL.
Acceptance of Disclaimers and Warranties
By continuing to access this site or transacting via its store, you are acknowledging and agreeing in full to these disclaimers, limitations of liability and warranty terms.
This includes your acceptance of the following:
- All products sold on this website are intended solely for external topical application or aromatherapy use and are not formulated for ingestion or therapeutic applications of any kind.
- No therapeutic claims are made or implied for any of our products, and Bondi Hemp Essential Oil disclaims all liability for any interpretations or inferences of therapeutic claims or benefits.
- You are solely responsible for reviewing all usage instructions, warnings, and ingredient information before use, including conducting a patch test for topical products and consulting a medical practitioner as required.
- Product outcomes and individual responses may vary; Bondi Hemp Essential Oil does not guarantee specific results or effects from any product.
- You assume full responsibility for any use of our products that is inconsistent with the provided directions or outside of their intended purpose.
- We comply with all obligations under the Australian Consumer Law (ACL), and any provision of these disclaimers, limitations or warranties does not exclude or override your rights under the ACL or other applicable regulations.
- Our website and its store use services from partners or third parties, and we are not liable for the data processing, services or activities of these external parties.
- That, unless otherwise stated, all products and services are offered on an “as-is” basis, subject only to your statutory consumer rights under Australian law.
These disclaimers, warranties, and limitations do not override or exclude the application of any Australian laws. Any disputes arising out of or relating to the use of this website or our products shall be subject to these laws.
If you do not agree with any of the disclaimers, warranties, limitations or conditions stated on this page, you must not access or use this website (bondihempoil.com.au) or transact via its online store. Continued use of the website or transacting via our store constitutes legally binding acceptance of these terms in full.