Frequently Asked Questions (FAQ)

Yes. We offer free express shipping Australia-wide on all orders (that meet our minimum spend). View our terms here, which include free shipping conditions.

Our minimum spend is $90 AUD. Why? It enables us to continue offering free shipping, maintain sustainable small-batch production, and deliver the highest-quality hemp products without compromising on quality. Check out our Terms & Conditions here, which details the fingerprint of our minimum spend and free shipping offer.

Our minimum order value is $90. Why? It enables us to continue offering free shipping, maintain sustainable small-batch production, and deliver the highest-quality hemp products without compromising on quality.
How long will it take for my order to arrive? 
See our complete delivery, dispatch, timeframes and tracking information here. We pack and dispatch all orders placed before 12 pm AEST on business days the same day. Orders placed after 12 pm, on weekends or public holidays are shipped the next business day.
Here’s when you can expect your delivery:
Standard Shipping
Metro Areas (Sydney, Melbourne, Brisbane): 2–4 business days
Regional Areas: 3–7 business days
Remote (e.g. NT, far north WA): up to 10 business days
Express Shipping (available at checkout)
Metro Areas: 1–2 business days
Regional Areas: 2–4 business days
Remote: 3–5 business days
Need it quicker? Express Post is the fastest option and is prioritised by Australia Post. We always recommend choosing Express for time-sensitive deliveries.

As soon as your order ships, we’ll email you a tracking link so you can follow your parcel every step of the way. We use trusted Australian carriers, and your tracking updates are provided in real-time, so you’ll always know where your order is and when to expect it.

Absolutely. We deliver to every state and territory across Australia, from major cities to the most remote regions. Whether you’re in Melbourne, Margaret River, Byron Bay, or Broken Hill, we’ll deliver your order reliably and efficiently. Supporting Australian customers nationwide is part of our commitment to local.

No. We don’t offer international shipping. By focusing on local fulfilment, we maintain reliable delivery times and high product integrity. This is particularly important for our natural and temperature-sensitive products, which can spoil if not stored properly.

If your order hasn’t arrived within seven business days, contact us, and we’ll help track it down. If your parcel is confirmed lost, we’ll send a replacement or issue a full refund – your choice, no hassles.

We pack, dispatch and deliver fast. If you need to make a change or cancel an order, please notify us within 1 hour of placing your order, and we’ll do our best to accommodate the request before dispatch. Once your order is shipped, changes aren’t possible. For complete details on how we process and handle orders, check our shipping information and returns policy.

We want you to feel confident shopping with us. If your order arrives damaged, incorrect, or not as expected, we’ll make it right. We accept returns on unopened products within 14 days of delivery. Please contact us first so we can guide you through the process. For full details on eligibility, timeframes, and the refund process, please refer to our Returns & Refunds Policy.

We accept returns on unopened products within 14 days of delivery for a refund or store credit, no questions asked. However, for hygiene and safety reasons, we can’t accept returns on products that have been opened or used, unless they arrive damaged or faulty. If that happens, we’ll make it right.

Simply get in touch with your order number, provide photos of the items (if necessary), and include a brief explanation of the issue. Include details on whether it’s a damaged item, an incorrect product, or a return request. We’ll guide you through the next steps to ensure you’re well taken care of.
Want to learn more about the benefits of essential oils and hemp skincare? Visit our blog for guides on selecting the right product for your needs, breakdowns of how aromatherapy works and expert tips for achieving radiant skin.

If your order arrives damaged, leaking, or not functioning correctly, please notify us so we can assist you. Please contact our team with a photo of the issue within 7 days of delivery, and we’ll arrange a replacement or full refund for valid requests. We’ll ensure you have no hassles or runarounds – just good support.

Yes. Every single one of our topical hemp oils, balms, skincare and botanical fragrances is proudly made right here in Australia. We source our ingredients locally from ethical growers, supporting small-scale farming and regenerative practices. From seed to bottle, our production stays entirely on Australian soil to ensure quality, transparency and sustainability in each batch. Learn more about our local sourcing, mission, and commitment to ethical production on our About Us page.

Yes. Every product we make is 100% vegan, cruelty-free, and formulated without harsh cosmetic chemicals. We use natural, locally sourced ingredients wherever possible and craft everything here in Australia. Our focus is on plant-powered formulations, local ethical production, and quality.

Our core ingredient is Australian-made hemp oil, rich in nourishing nutrients and sustainably harvested. From there, our products are carefully formulated with natural, skin-loving ingredients, including calendula, shea butter and native botanicals like Kakadu plum. We avoid artificial fillers and preservatives. Complete ingredient lists are available on each product page and label, so you always know what you’re getting.

Terpenes are natural aromatic compounds found in hemp and other botanicals. In aromatherapy, they’re used to influence mood, energy, and relaxation. How? By engaging our olfactory system, which influences our emotional state. We use specific hemp terpenes, such as linalool (calming) and limonene (uplifting), in our essential oil blends to support intentional scent rituals.

Yes. All of our essential oil blends are suitable for use with a diffuser. We list safety usage instructions on each product page.

No. Our essential oils are highly concentrated and should be diluted significantly in a carrier oil, such as jojoba, before use on the skin. Avoid using them directly on the skin as they can cause irritation, redness or allergic reactions. For purpose-made topical formulations, you’re better off exploring our skincare range.

Never. All of our scents come from pure, plant-derived essences and terpenes. No synthetics, phthalates or chemical fragrance agents.

Each of our essential oil blends is formulated with intention. Look for calming terpenes, such as linalool, for improved sleep and stress relief. Energising terpenes like pinene or citrusy limonene promote mental clarity and daytime mood. Our product guides and labels help you match the right scent to the right occasion.

Hemp oil is a topical product made from cold-pressing hemp. It’s used in skincare for hydration and repair. Cannabis oil is a psychoactive, cannabinoid-rich extract from the cannabis plant. It’s available only by doctor’s prescription in Australia due to its THC and cannabinoid content.

No. Our topical products are completely THC-free and non-psychoactive. They’re made using 0% THC industrial hemp. For more information on product disclaimers, read our Disclaimers & Warranties.

Yes. Our skincare is formulated with gentle, plant-based ingredients designed to calm, hydrate, and protect even the most delicate skin. We avoid harsh synthetics and common irritants, but as every skin type is unique, we always recommend patch testing before full use.

To keep our skincare products, balms, essential oils, and hemp oil fresh and effective, store each in a cool, dry place out of direct sunlight. A cupboard or drawer works well. Find a dark spot away from windows. Heat and sunlight can degrade natural ingredients, reducing their shelf life.

No prescription is needed. Our skincare and essential oil products are made from hemp oil and contain no cannabinoids like THC. They’re available for direct purchase and can be used topically every day.

Massage 2–3 drops into clean, slightly damp skin. You can use it as a lightweight facial barrier, body moisturiser, or even blend it with your daily moisturiser to boost hydration. Rich in omega fatty acids and antioxidants, hemp oil quickly absorbs to nourish, calm, and support your skin’s barrier. Despite being rich in healthy fats that the skin needs, it won’t clog pores or cause oil buildups.

Yes. Our hemp skincare and oil is pure, non-comedogenic, plus rich in omega-3, 6 and 9 fatty acids. It’s perfect for daily use on both face and body. It promotes the strength of your skin’s natural barrier and delivers lasting hydration. Whether you have dry, oily, or sensitive skin, you’ll get deep nourishment and a youthful glow.

Our formulations are designed to nourish, calm and restore the skin using the power of hemp’s natural nutrients. It’s naturally rich in essential fatty acids, vitamins, minerals, antioxidants, and anti-inflammatory compounds, such as lignans. Using it for your skin helps soothe irritation, reduce redness and boost the skin barrier. Additionally, it aids in cell regeneration, balances oil levels, and restores your skin’s natural pH. Paired with native botanicals, each of our products works to promote visibly healthier, younger, resilient skin.

Many customers report noticeably softer, calmer skin within 3–5 days of consistent use. Because hemp oil supports your skin’s barrier and hydration balance, results tend to build gradually with daily application. For long-term improvements, such as reduced redness or fewer lines, you’ll see the most impact after a few months of regular use, as your skin is restored.

Yes. Our pet products are made with gentle, non-toxic ingredients safe for paws and skin.

Yes. These balms are crafted with soothing, natural ingredients and can be used to nourish dry paws, soothe irritations, or alleviate dry skin. Always patch test first and don’t apply to open wounds.

Yes. While our pet products are made for external use, if a small amount is licked during regular grooming, it’s safe and non-toxic. That said, we recommend using distraction methods (such as treats or toys) after application to allow it to absorb fully.

No. Essential oils are toxic to most animals if ingested. We don’t use them in our pet care to prevent adverse reactions. Our pet range is made with clean, plant-based ingredients that are lick-safe.

No. Use our pet-formulated products only on animals. Pet skin is more sensitive, and certain essential oils or ingredients that are suitable for human skin may not be suitable for pets.

We accept all major payment methods, including Visa, Mastercard, PayPal, and Google Pay, for a secure and convenient checkout.

Not at the moment.

Yes. We regularly offer exclusive deals and seasonal promotions. Join our mailing list to be the first to know.

Not yet, but one’s in the works. Follow us or subscribe for early access when it launches.

Yes. We use SSL, end-to-end traffic and data encryption, PCI compliant payment infrastructure and secure tokenisation of payment data. Our site, shop, payment gateway and digital assets are all protected by layers of security, privacy and authentication safeguards. Your payment information is not stored and is used solely to process your transaction. Learn more in our Privacy Policy.

Yes. We do use cookies but only for the specific purposes of improving your browsing, shopping, account and product or promotion recommendation experiences. The types of cookies we use, how we use them and the scope of their use is detailed in our Cookies Policy.

Yes, we continually ensure our site and experience are equitable. This includes adopting WCAG accessibility principles, auditing our site against WCAG 2.0 criteria, and designing for Accessibility-first. Accessibility is something we take seriously and commit to by delivering an inclusive online experience. Check out our Accessibility Statement to learn about our stance and practices.