Privacy Policy

Updated 2024

The Privacy Policy on this page applies to all interactions, messages, use, transactions and purchases via this website: and any affiliated subdomains. By accessing, using, interacting or transacting with this site you agree to the terms of the Policy here within, in full and without any limitation – this constitutes your ‘Agreement’ with the Privacy Policy of

To transact with we require certain information for shipping, card processing or initiating a return or replacement. By transacting you are consenting to the collection of any personal information provided for that specified action or purpose only unless otherwise authorised in writing.

We only store and use your data for the specific purpose intended unless notified otherwise. Any marketing or communication we make to you will be with your expressed consent as per the Spam Act 2003 in Australia and we will always allow you to unsubscribe or disallow these communications.

If you wish to opt out or not receive any communications from, as well as the details of any collection, use or transfer of your information, please contact us at: the following page.

The Laws of Australia apply, and you agree to abide by the jurisdiction of all Australian legislation should any dispute arise. In these terms “we” or “our” refers to “” registered in Australia.

We refer to “You” and “Your” to mean anyone who visits, accesses, messages, uses or purchases from the website, as well as anyone who transacts with the online shop at in any form.

This Privacy Policy details our collection, storage, processing, and sharing or disclosure of your information, including personal information, in relation to your access to and use of’s website, online store, and/or subscription services. From time to time we may adjust or make additions to this Privacy Policy 

Our Principles Regarding Data Privacy

At we strive to maintain the highest standards and robust methodologies of ethics, integrity and transparency regarding our storage, processing and use of your data. We’re also completely focused on ensuring you get the best customer experience possible – we’re here to serve you as our valued customer, ensuring your data and information is secure.

1. Place of Applicable Law is located in Australia. Information collected on our website and online shop is stored in Australia; because of this, your information may become subject to Australian laws. By using the site, you consent to the transfer of your data overseas, and from your country or jurisdiction to other countries or jurisdictions around the world.

The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website and online shop, you consent to the transfer of your data in this manner. If you do not consent, do not use or access this website.

2. Right to alter the Privacy Policy reserves the right to add to or adjust this Privacy Policy at any time. If you don’t agree with this policy and the terms of use or do not consent to handling your information, please do not access this site. 

Changes take effect immediately after their addition on the website. If we make large updates to this policy, we will indicate here that it has been changed, so that you’re aware of what information we collect, any usage or processing of it as well as sharing and transfers to third party providers

3. Disclosure

We may be compelled disclose your personal information if we are required by Australian law to do so or if you violate our Terms of Service.

4. Data Collection, Storage, Processing – How We Store, Use and Protect Your Data is fully compliant with, and abides by, the Privacy Act of 1988 in Australia. This legislation lays out the core governing guidelines, principles and rules around each person’s right to privacy and control of their personal information.

  1. Data Collection may ask for and collect a range of information from you as part of the terms of using the site and transacting with us. We need this information to process your order and in the case of any queries or issues.

The information referred to here may include and are not limited to personally identifiable information such as your full name, address, email address and phone number, as well as non-personally identifiable information including site passwords, usernames, location, encrypted payment or card details (not including CVV data), personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. and other user information needed to manage your account (for example, providing password resets or account administration).

When you visit our site at we use cookies and tags to automatically log your IP and other information about your OS (operating system), device type, browser software, pages viewed, navigation paths and access times, referring pages and sites to help optimise your site and user experience.

Communications with or via (for example, complaints or service queries) may also involve the collection of information about your communication and any information contained in the contents of each communication item you choose to provide.

2. Data Storage

All collected data is stored in compliance with the Privacy Act 1988 in secure, firewall protected, transfer protocol encrypted databases with restricted, controlled access. We’re consistently developing and updating our protocols to ensure the greatest levels of protection for any of your personal information we may store, with both technical and administrative protection layers to defend your information against any unauthorised access or manipulation. We ensure any card or payment data is stored in compliance with Payment Card Industry Data Security Standards (PCI).

3. Data Sharing, Transfers and Disclosures uses and works with a range of third-party providers for both operational purposes and to deliver customer products and services. In the course of providing our services and products to you we will need to share your information, which includes both personally identifiable and non-personally identifiable information. This is needed to take and ship your order, e.g., usage of your card details to process your transaction and billing address for shipping.

We hold each of our service partners to account and ensure they’re compliant with the greatest standards and best practice in data security, storage and treatment. These third-party providers are only permitted to view and provided with; the limited information required to provide their service. takes all precautions and steps to make sure that the third-party providers are compliant with Australian laws, provide confidentiality and meet their obligations with regards to data security and privacy when handling or storing your information.

4. Data Usage and Processing and our third-party service providers may use, store, and process your information, including personally identifiable information, to improve out site and comply with our various legal obligations.  From time to time, we may use customer information for new, unanticipated uses not previously specified in this privacy policy. In these cases, we will update our policy to ensure the updated use is captured in the details of our practices for transparency.

5. Email Capture & Usage

We record your email only with your consent or opt-in. You may opt-out anytime by responding to the unsubscribe button on our email forms, or by contacting us. We use Mailchimp for all email capture and capture, store and process your email details securely and with full privacy. Your email is not sold or shared with any third party and used only to serve you or fulfill your order.

  • Contact Forms

If you email us via our contact forms, we store these details to keep a history of our correspondence with you. We do not use this for marketing to you.

You can request that we remove this information from our systems.

  • Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • Cookies

While you visit, we may use cookies to track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed. We also use cookies to keep track of cart contents while you’re browsing our site.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
  • Revisiting: If you access we may save your name, email address and our website in your cookies. These are for your convenience so that you do not have to fill in your details again when revisiting and are stored securely within SSL encryption. These cookies will last for one year.
  • Logins: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you are opted-in or consent

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.