Welcome to our FAQ page. We understand that the world of hemp can be daunting and complex, so we have compiled a list of frequently asked questions to help you navigate it. Whether you are curious about our product range, hemp’s health benefits, how to use our products or shipping and support, we’ve got you covered.

Woman with Questions

Explore the answers below, and if you require further assistance, please do not hesitate to contact our friendly team. For more information, insights, news and updates, please check out our blog and subscribe to our mailing list below to stay  in the know!

Hemp Products Questions

What are hemp foods?

Hemp foods are concentrated dietary products derived from hemp. These extracts contain naturally occurring beneficial compounds from hemp, such as phytonutrients, antioxidants, terpenes and flavonoids. They’re usually produced from hemp plants’ seeds, leaves, and stalks. The goal is to concentrate the beneficial compounds while eliminating unwanted substances.
There are several different types of hemp extract, such as hemp seed extracts and cold-press extracts. Each has a slightly different production method, altering its specific nutrients. Some will have high levels of terpenes or fatty acids. Others may be more potent in their vitamin and antioxidant concentrations. You can also find extracts in liquid or solid forms, like hemp oils or hemp proteins.

What is hemp oil?

Hemp oil (or ‘hemp seed oil’) is a pure liquid hemp plant extract. It is drawn and distilled from the plant’s leaves, buds, stems and seeds. Most hemp oil is produced through solvent extraction, cold pressing, or supercritical CO2 gas separation techniques. We prefer to use CO2 gas in our extracts as it helps preserve the terpenes, antioxidants, vitamins and other essential nutrients for enhanced wellness effects. In appearance, the oil is golden with a tinge of green. Its texture is rich, smooth and decadent. Most describe the taste as mild and nutty, with undertones of botanical herbal essence from the aromatic terpenes it contains.

What is hemp cream?

Hemp cream is a topical skincare product infused with hemp extract. It’s used externally on the skin’s surface to provide moisturising, anti-inflammatory and oil-balancing effects. Most hemp creams are made up of a base moisturising cream. This is typically composed of an oil emulsion enriched with nourishing ingredients like shea butter, jojoba, vitamin E, glycerin and essential oils. Because it’s antioxidative and anti-inflammatory, hemp cream is excellent across all areas of the body to improve skin health. Many apply it to help with dried-out skin or even inflammatory conditions like psoriasis. It works to soothe and calm irritated or flaky skin symptoms. 

Is Hemp Oil Vegan, Keto and Paleo friendly?

Hemp oil is vegan, keto, and paleo-friendly. It can enhance the flavour and nutritional content of meals in each diet. That’s because it’s purely derived from plant sources and has no animal product components. It’s also very low in carbs, which means keto-dieters don’t need to worry. As a source of natural healthy fats like GLA and ALA, hemp oil is complementary for those on keto.
Additionally, it’s compatible with the paleolithic diet, which emphasises whole, natural foods like hemp oil. Keep in mind that hemp oil is calorie-dense due to its fat content. Portion control is essential for those following specific dietary plans.

Is Hemp Oil Antioxidative?

One of the largest draws of hemp oil is its high concentrations of potent, naturally occurring antioxidants. Antioxidants in the extract, like carotene, beta-caryophyllene, phytosterols, and tocopherols, help protect cells from damage. They do this by eliminating free radicals in the body that cause cellular damage or decay. This reduces the risk of all manner of diseases. Many antioxidants reduce cancer incidence, lower the chance of heart disease, and help prevent inflammatory conditions like rheumatoid arthritis. Beta-caryophyllene, for instance, is well known to protect arteries from damage and lower cholesterol. It works to mitigate the risks of cardiovascular system degradation. Fatty acids like omega 3 are also directly antioxidative, helping to reduce inflammation and offering antioxidative properties in the brain.

Can I Give Hemp Oil to Pets?

Many pets can be given hemp oil. Those like dogs, cats, or horses can benefit from it. These animals can obtain health-improving effects from the product’s essential minerals, vitamins, amino acids and polyunsaturated fats. The terpenes and cannflavins it contains aid with endocannabinoid system activation for comprehensive anti-inflammatory and wellness-promoting properties. Pet owners frequently give their dogs hemp oil to help with skin health, coat sheen, cardiovascular function, arthritis mitigation and nutrition quality. It can help to cover dietary gaps for your pet. Many use it to fill in the gaps that pet foods don’t adequately cover. For instance, phytonutrients, fibre and plant-based antioxidants are often missed. Most pets also enjoy the taste of hemp oil due to its delicious fat content, which can easily be added to their regular pet food. 

What’s in hemp oil?

Cold-pressed hemp oil contains various naturally occurring, beneficial compounds from the hemp plant. In particular, it has excellent concentrations of:
Omega Fatty Acids: omega fatty acids are a class of polyunsaturated fats that serve a vital repair, protection and maintenance role in the cardiovascular system. They help to reduce cholesterol and manage triglycerides in the blood. Additionally, they’re potent for supporting brain health and the function of neurons. Hemp oil is rich in omega 3 and 6 and is a powerful anti-inflammatory, antioxidative, and neuroprotective.
Amino Acids: protein in a plant-based product sounds counterintuitive. Yet hemp oil is abundant in naturally occurring amino acids that help with muscle development and tissue repair. It has substantial leucine and isoleucine, critical ingredients for exercise recovery.
Gamma-Linolenic Acid (GLA): GLA is an omega-6 fatty acid with robust anti-inflammatory properties. It’s rare today in the modern Western diet and difficult to find in most foods. Getting it daily from hemp oil is very valuable to upgrade your nutrition.
Alpha-linolenic Acid (ALA): also part of the omega fat family, ALA is an omega 3 linked to reduced risk of heart diseases, cardiac risk and overall mortality. Some studies have demonstrated the efficacy of ALA in improving circulation, lowering blood pressure and helping with heart function. The primary fat underlies the longevity and heart health advantage of the ‘Mediterranean diet’.
Vitamins: Hemp oil is an excellent source of vitamin D3 and vitamin E. Both are antioxidative, protect the cells, aid with metabolic function and provide inflammation-lowering effects. Vitamin D3, in particular, is critical for bone and hormone health due to its role in regulating these functions.
Phytosterols: the reason many nuts and plant-based oils are great for the heart comes down to phytosterols. These are compounds from plants that are similar in structure to cholesterol. In contrast, they work to reduce arterial cholesterol and promote heart health. Hemp oil and other edible plant products like nuts are a fantastic source of these nutrients.
Minerals: Hemp oil contains various helpful minerals like phosphorus, potassium, sodium, magnesium, sulphur, calcium, iron, and zinc. Each has a vital role in metabolism and nervous system function.
Tocopherols: one of the more potent antioxidants from hemp is tocopherols. These are part of the vitamin E family. They’re treasured for skin health and protecting skin cells from UV light damage. Much of the protective properties of hemp extracts for the skin or hair (when used topically) are derived from tocopherol activity.
Remember that the types and quantities of these nutrients within a particular hemp oil product are heavily influenced by how the oil is sourced and extracted. It’s best to opt for those extracted using cold press techniques, which maximises nutrient retention. Solvent-extracted options often degrade nutrient content or quality, reducing nutrition value.

What makes your hemp oil different?

Our hemp products are sourced from the best organic, biodynamically farmed hemp in Byron Bay. We only source our hemp from organic, GMO-free and sustainably farmed plants. This is to assure you you’re getting the best quality extract with high strength, an optimal nutrient profile, full-bodied flavour and no artificial chemicals. Byron’s unique climate, volcanic soils, and topography mean we can rely on organic cultivation techniques without toxic pesticides or herbicides. As such, we can maintain stringent product purity and prevent pesticide contamination while supporting sustainable agriculture practices. Our carefully crafted formulation is designed to provide complete rejuvenation and recovery, giving you both nutritional support and restorative balance.
We use the entire hemp plant to obtain the best combination of hemp’s potent nutrients during extraction, as each part contains distinct phytocompounds. This is known as ‘whole plant’ extraction, which results in a hemp oil containing the ‘full-spectrum’ of beneficial nutrients hemp offers. This method is critical to form our product’s unique terpenes, antioxidants, cannflavins, minerals and vitamins. We obsess over our formula, which is scientifically optimised for maximum efficacy, strength and phytonutrient content. Our stringent production controls and testing standards mean we can always assure quality without compromise.
All of our hemp oils are produced via CO2 extraction that uses carbon dioxide to extract the botanical essences, cannflavins and terpenes from hemp at optimal purity while preventing all risks of contaminants. It also means we can ensure our products are THC-free. We add natural ingredients to our oils to promote flavour, nutritional quality, and texture. These are used to complement the taste and experience of our products without needing to rely on anything artificial, like flavourings or colours.

Does hemp oil contain THC?

No. Hemp oil is extracted from varieties of hemp that contain no THC (tetrahydrocannabinol). This means it won’t have any detectable quantities of the psychoactive THC cannabinoid in it. Because it lacks THC, hemp oil is non-psychoactive, non-addictive and non-intoxicating. It won’t get you high and is safe to use before driving.
Consuming THC is a high risk for those who are susceptible to mental disorders. It can worsen depression, anxiety or mood disorders. Eliminating all traces of THC using advanced supercritical CO2 extraction is the foundation of all safe and high-quality hemp oil.

Is hemp cream good for your skin?

Hemp cream is good for the skin because of its potent topical moisturising, replenishing and protective effects. It contains the antioxidative omega-3 and omega-6 fatty acids that help moisturise the skin without clogging pores. These nutrients additionally help to defend and repair the skin’s lipid barrier. 
Hemp cream has soothing properties because of its antioxidant and healthy fat content. It works to alleviate dry or flaky skin without causing oiliness. Many use it to restore their skin’s natural oils and moisture or counteract skin problems like dermatitis. Its versatility makes it a popular choice for an all-around skincare product that can be used on various body parts, including the face, hands, and body.
Advantageously, hemp cream can be used on any skin type. Its non-comedogenic nature makes it suitable for those prone to acne and breakouts. It’s known to regulate skin sebum (natural skin oil). Tocopherols in the cream help sweat and oil glands function optimally and moisturise the skin without oiliness.
Furthermore, this topical product is rich in nutrients such as Vitamin E, minerals like potassium, and antioxidants like beta-caryophyllene that protect the skin from oxidative stress. Using it daily is an excellent method to minimise the damage the skin causes over time from pollution, sunlight and environmental stressors.
It also interacts with particular receptors in the muscle and skin when applied topically. Activating these receptors can reduce muscle strain, lower soreness, and help with aches. Increasingly, hemp extract is being infused into massage creams and ointments for therapeutic massage applications. Its popularity has seen a marked rise within the skincare industry. More everyday skincare products like facial serums or moisturisers use hemp cream as a base or emollient.

Is Hemp Oil the same as CBD Oil?

Despite coming from the same plant source (hemp), CBD oil is entirely different to hemp oil due to containing cannabinoids (like CBD). As such, it has a distinct set of uses, benefits and side effects. Hemp oil’s primary purpose is culinary, skin care, and nutritional. It’s highly valued for its rare combination of plant-based amino acids, healthy fats, nourishing antioxidants, essential minerals and wellness-promoting vitamins. Hemp oil is primarily sourced from hemp seeds, which contain minimal cannabinoid content but can also be extracted from the entire hemp plant as a ‘whole plant extract’. It won’t have any CBD or THC, which are filtered out in its refinement.
In comparison, CBD oil is primarily an extract of the leaves and buds of industrial hemp, which makes it high in cannabinoid content. The primary cannabinoid it contains is CBD, which is therapeutic and has benefits due to being anti-inflammatory, analgesic and anxiolytic. It’s correspondingly used for many health conditions like anxiety, some forms of pain, inflammatory conditions like arthritis or psoriasis, and in promoting sleep health. Most CBD oils come in isolates of full-spectrum varieties, reflecting differing concentrations of CBD, terpene and minor cannabinoid content. In contrast to hemp oil, it helps users relax and feel calm because of its stress-alleviating effects on the brain’s hypothalamus. Both hemp and CBD oil are non-psychoactive, non-toxic and vegan-friendly due to being derived from plants.

What are the Nutritional Benefits of Hemp Oil?

Hemp oil is a rich source of essential nutrients. It offers substantial nutritional value per serve. For instance, it has many essential fatty acids (EFAs). Notably, it’s abundant in omega-3 and omega-6, in an optimal 1:3 ratio. EFAs support cardiovascular health and brain function. Many are additionally anti-inflammatory. For example, omega 3 helps the body clear triglycerides and LDL. This lowers cholesterol over time and supports arterial health. EFA intake is associated with a reduced risk of cardiovascular diseases and neurodegenerative disorders.
Hemp oil is also an excellent source of amino acids and proteins. It’s an ideal option to obtain vegan protein, which provides the building blocks your body needs to recover, build muscle and maintain hormone balance. Furthermore, its balanced electrolyte content is excellent for nervous function. Electrolytic minerals like iron, calcium, magnesium, and potassium can all be found in the product. These are vital for metabolic processes like haemoglobin and bone cell production. Complementing these minerals are the vitamins that this extract contains. Vitamin E, D3 and folate are all found in hemp. These reinforce skin, metabolic and immune health.

Shopping Questions

Why is hemp oil so expensive?

There are several reasons why hemp oil is expensive a lot of the time. 
Firstly, it can be costly to extract and produce. Extracting the rich oil and nutrients from hemp is a complex, delicate, multi-stage process. It involves specialised, expensive machinery to perform. Gas extraction using CO2, in particular, is challenging to do and requires immense heat. As such, it results in a high energy cost for the producer. Despite this, it’s the best extraction method to produce hemp oil of optimal quality.
The cultivation of hemp plants used in oil production also influences cost. Growing organic hemp using biodynamic, sustainable farming methods isn’t easy. It requires intensive time, effort and planning. The benefit of it is eliminating the use of harmful pesticides or herbicides. But this thorough farming approach means increased costs versus mass-scale farming using GMO plants. Stringent organic practices result in lower yields and less efficient cultivation methods but are better for safety.
The labour involved in harvesting, processing, and manufacturing hemp oil can contribute to its cost. It takes strong expertise and skilled individuals to produce the best hemp oil. Rigorous quality control and testing from experts are expensive. But these steps are essential to maximise purity and potency. Often, this is further verified by testing the extract at a third-party laboratory, which can add to costs. However, it is a step to mitigate the risk of contaminants spoiling the extract.
Demand for hemp oil has also significantly driven its price in Australia. Demand is outstripping supply as more people are drawn to hemp oil’s rich benefits and seek it out. Although it appears expensive, you shouldn’t opt for cheap products. These typically lack the proper controls, practices and testing to ensure a pure extract. As such, they’re often contaminated with toxins or pesticides. It’s important to prioritise quality and purity with hemp oil, even if it’s more expensive.

How do I shop with you?

Check out our online store to start exploring our Premium hemp product selection today.

Product Use Questions

How do I take hemp oil?

There are several options to take hemp oil.
Daily spoonful: if you want to benefit from hemp oil quickly, take a spoonful each day. It’s the most straightforward consumption method and means you can get a daily dose without needing to prepare anything. 
Mix into food or drinks: Similar to olive oil or other edible plant-based oil products, you can use hemp oil for a wide variety of culinary purposes. For example, it can be added to baked goods like cookies, brownies or muffins. Try using it in pasta, lasagna or for roasts. You could even make a decadent bulletproof coffee using it. The methods for using hemp oil here are endless. 
Topical: a more popular way of taking hemp oil is topically today. It has become frequently applied as a massage medium to help calm, soothe and enrich irritated skin or sore muscles. Using it topically for facial cleansing, moisturising the scalp or promoting hair oils is equally viable. If you use it topically, you only need a small amount of hemp oil. 
How you take hemp oil depends on your own needs and preferences. It’s recommended to use daily to take advantage of its potent phytonutrients, essential fats and extensive antioxidant content.

How much hemp oil should I take?

For most people, around 1-2 tablespoons of hemp oil is the right amount to take daily. Although hemp oil is incredibly healthy, it’s also strong. Using it in excess isn’t necessary. Taking a conservative amount each day is all you need to thrive. Additionally, hemp oil is somewhat high in calories because of its healthy fat and omega concentrations. This also makes it essential to avoid consuming it in excess. Factors like your body weight and metabolism can influence your correct amount. Individuals can differ here, so it’s advisable to explore different daily quantities to ascertain the best approach for yourself.

Who can use hemp oil?

Just about anyone can use and benefit from hemp oil. It’s highly nutritious, nutrient-dense and great for the body. Plus, it’s safe, easily digested and very well tolerated. The exception here is people who have allergies, intolerances or sensitivities to hemp. While this is very uncommon, it can occur. Using a small test dose initially will help you identify potential allergies. Alternatively, you can get an allergy screen done using a blood test or skin prick to check for any risks.

Does hemp oil have side effects?

Hemp oil doesn’t directly have any side effects unless you have allergies. However, low-quality hemp oils containing fillers, additives or contaminants can trigger allergies. Some individuals experience mild digestive issues if they’re sensitive to hemp products, such as stomach upset or diarrhea. This predominantly occurs if inappropriately large amounts are consumed. 
Starting with small quantities and gradually increasing intake can help mitigate this. For most, side effects only surface from the consumption of poorly extracted or solvent-based hemp oils, which can contain impurities. Choosing products from reputable stores that offer third-party lab testing can assure product safety.

How much hemp oil is safe per day?

It can vary depending on your own body’s metabolism, size and tolerance to hemp. For most people, two or fewer tablespoons is a good amount of hemp oil daily. More than this can increase the chances of stomach irritability. There isn’t a hard limit as to the ‘safe’ amount of hemp oil to take per day. The quantity will vary for each person.

Is hemp lotion a good moisturiser?

The two significant reasons hemp lotion is a good moisturiser are its fatty acid content and sebum-balancing effects. Fats like omega 3 and 6 in this lotion hydrate the skin, enriching it without leading to oil build-up. They’re potent emollients that help to lock in moisture and prevent water loss from the skin. This makes hemp lotion effective for combating dryness and maintaining skin hydration. 
Sebum is the skin’s natural oil, which is vital for moisturisation. Hemp extracts can balance hormones and sebum secretion in the skin. Doing so means oil levels can be maintained at a healthy level, and moisturisation is reinforced. Maintaining an optimal moisture level through better sebum regulation helps skin health regardless of whether your skin is dry or oily.

What are the side effects of hemp oil on the skin?

It’s rare for hemp oil to cause any side effects on the skin. People sometimes experience skin irritation or a rash after using it topically. This could be due to sensitivities, allergies, or impurities in the oil. Select high-quality, cold-pressed extracts to minimize the risk of impurities which can trigger irritation. If you have delicate skin or are prone to irritation, doing a patch test before applying hemp oil to a larger area is always advisable. This can help ensure you don’t have any adverse reactions to the product. If you are using other topical skin treatments, it’s a good idea to consult a dermatologist before applying hemp oil to your skin. 

Can you use hemp balm on your face?

Hemp balm can be used on the face, but it’s best to seek a product formulated for facial use. The skin on the face is more delicate and sensitive than the rest of the body. Choosing a hemp balm without any ingredients that can irritate the skin or trigger sensitivities is vital. Hemp extract infused into these balms is rarely a source of problems. Other additives used in some balms, like fragrances, sulphates or alcohol, are frequently the culprit of facial skin irritation. Look out for these on the ingredient list of your hemp balm to avoid buying a product that could lead to an adverse skin reaction.

Does hemp lotion clog pores?

Hemp lotion won’t clog your pores. That’s because it’s non-comedogenic and helps moisturise without causing oil build-ups. It’s lightweight and dermatologically balanced. Best of all, hemp lotion can be used with any skin type, whether dry, oily, sensitive or normal. You’ll notice it’s not greasy or heavy when you use hemp lotion. On the skin, it feels cooling, supple and hydrating. Those with acne needn’t worry about worsening their condition. Instead of blocking the pores, hemp lotion helps to balance sebum and clear them. It’s versatile and non-irritating so that it won’t cause redness or reactions like synthetic moisturising lotions.

What is hemp oil good for?

Pure hemp oil is suitable for many extensive purposes because of its potent health benefits. It has anti-inflammatory and antioxidative effects because of its high content of naturally occurring antioxidative phytonutrients like phytosterols. Other antioxidants like lignans and phytosterols are equally helpful in supporting metabolic vigour for the cells while bolstering cardiovascular function. Getting antioxidants from hemp oil is a fantastic way to reduce oxidative stress from free radicals that cause chronic health conditions, cancers and ageing. 
Many take hemp oil due to the PUFAs or polyunsaturated fats it contains. Some of these include omega 6, omega 3, ALA and GLA. These healthy fats are extraordinarily advantageous for brain function and heart health. They help to protect arteries, blood vessels and circulatory regulation. n. and offer benefits for circulation. Research has shown they have neuroprotective properties and aid neurons in maintenance plus repair. They’re also great for reducing inflammation and preventing inflammatory conditions like atherosclerosis. 
You can directly use hemp oil on your skin to obtain better skin moisture and oil balance and soothe skin irritation. Like argan oil and other plant-based moisturising agents, it’s excellent at helping with complexion, protecting skin cells from damage and aiding repair. When applied to the skin, it can deeply hydrate and restore its natural lipid barrier, which helps lock in moisture and protect against environmental stressors.
Additionally, hemp oil is anti-inflammatory because of the phytonutrients it contains. Gamma-linolenic acid in it, for instance, is beneficial for conditions involving inflammation, such as arthritis or skin disorders. The fatty acids, vitamins, and minerals in hemp oil contribute to overall immune system function. In doing so, they support the body’s ability to defend against infections and illnesses. GLA in hemp oil may further help regulate hormonal balance as fats create hormones. This means it has some potential to assist with hormonal fluctuations, such as those experienced during the menstrual cycle.

How should I store hemp oil?

Please store it in a cool, dark place, out of direct sunlight. Sun and heat will erode the oil’s quality and decompose it, which you want to avoid. A pantry, cupboard, or drawer out of the way of the sun and heat is a good option. You don’t need to refrigerate or cool it, but you may want to if you enjoy chilled oil. This can be a good method for mixing with hot coffee (to cool it down) or shakes, smoothies, and so on.

Does hemp oil get you high?

No. Hemp oil doesn’t contain any THC and, resultingly, has no psychoactive or psychotropic effects. This is great as it removes the risk associated with THC. Dangers are eliminated for those who have underlying mental conditions or who are drug tested in certain professions. It also ensures the products are non-intoxicating. We use a quality-assured extraction process to ensure the complete removal of THC from the final product.

Policies and Support Questions

Where can I get support?

For support or general enquiries, please reach us via our Contact Us page.

What are your returns and exchanges policies?

Please see out our Shipping and Returns Policies page for the latest information.

Where do you ship to in Australia?

We ship to all Australian addresses. This includes major cities like Perth, Brisbane or Canberra. Our shipping also extends to all the regional areas across the country domestically, whether that be remote WA or small towns in Victoria. Simply add your address into our shopping order form when you buy.

Do you ship internationally?

No, we don’t serve international addresses or customers at this time. Our products are only available in Australia.

Where can I learn more?

View our blog or about us page to find out more.

Do you offer free shipping?

We include free express shipping for orders over $100 AUD.