Terms & Conditions

Welcome to https://bondihempoil.com.au (“we”, “us”, “our” or “Bondi Hemp Essential Oil”). By accessing this website, browsing our store, or transacting with us by placing an order, you agree to be bound by the following Terms of Use and Conditions, including any policies referred to within. Do not use this site or transact via its online store if you do not understand or agree to these conditions and terms in full.

These terms exist to protect both you and us, to establish clear expectations, and to ensure a fair and transparent shopping experience. Please read them carefully.

Definitions

For these Terms and Conditions:

“Website”, “Site”, or “Digital Asset” refers to https://bondihempoil.com.au and any associated websites, platforms, or digital properties owned or operated by Bondi Hemp Essential Oil.
“We”, “Us”, or “Our” refers to Bondi Hemp Essential Oil, an Australian business, including its products, services, and digital assets.
“You”, “Your”, or “Customer” refers to any individual who accesses, uses, interacts with, or purchases from our website or affiliated digital platforms.
“Products” refers to any items made available for sale through our website.
“Services” refers to site features, tools, and any customer assistance provided—whether automated or human-supported.

Acceptance of Terms, Conditions and Policies

By accessing, transacting or interacting with this website, you are attesting that you have reviewed, comprehended and knowingly agree to be bound by:

Terms & Conditions as detailed on this page.
All policies of this site, including our cookies, privacy, shipping, accessibility, disclaimers & warranties and returns policies.

These documents collectively form the entire agreement between you and Bondi Hemp Essential Oil regarding your use of our website, services, and products. They supersede all previous communications or understandings, written or verbal.

Your continued use of the site indicates your ongoing agreement with the most current version of these terms. We reserve the right to revise or modify these policies at any time. If this occurs, the last change or update will be dated at the beginning of the content on this page.

Terms of Purchase

To purchase from our online store, you must:

Be at least 18 years of age.
Be of sound mind and legally capable of entering into a binding contract.
Provide accurate, complete, and up-to-date details during checkout (e.g. full name, delivery address, and payment information)
Be physically located in Australia at the time of placing the order.
Use a valid payment method accepted on our site.
Understand and agree to our Returns & Refunds policy and Disclaimers.
Agree that purchased products are for external, personal use only and not for resale or distribution.

We do not offer international shipping and do not support or permit the export or transportation of our products to foreign jurisdictions.

Terms of Use

You are welcome to use this website for lawful, personal, non-commercial purposes, provided you comply with all applicable Australian laws and regulations.

You must not:

Attempt to exploit, use, manipulate or modify this site, its code, services, data or functionality for any unlawful, fraudulent, malicious or damaging purposes
Interfere with, hack, disable, bypass or disrupt any functionality or security features of the website, its users, accounts, digital assets or data.
Reproduce, republish, or commercially exploit any content without our prior written consent.
Use bots, automated scripts, or scraping tools on this site.

Product and Intended Use Terms

Listings and Availability

While we endeavour to ensure the correctness, accuracy, freshness and availability of product information on our website, we can’t guarantee it. Be aware of the following:

Images and descriptions are for reference only. Packaging or product appearance may vary slightly from what is shown online.
Stock availability is not guaranteed until your order is confirmed and processed. We cannot guarantee availability until we process your order to verify stock.
Product pricing, bundling and ranging can be adjusted, discontinued, or updated without notice by us.

Intended Use Disclaimers

Bondi Hemp Essential Oil products are designed solely for aromatherapy or external topical use. They are not therapeutic goods that can treat any health condition.

Always patch test before first use. Avoid applying to broken, irritated, or sensitive skin. Misuse or off-label use is done at your own risk.

For more information, please refer to our Disclaimers & Warranties page.

Products may not be resold or distributed without a signed distribution agreement and prior written permission.

Product Safety

You must follow all product labels, safety warnings, and usage instructions provided with each item. Store all products in a cool, dry place, away from direct sunlight and out of the reach of children at all times.

We do not accept any liability for harm, injury, or issues resulting from improper use, misuse, or failure to follow the provided safety guidelines.

For more information on your responsibilities as a customer and our limitations of liability, please refer to our complete Disclaimers.

Product Pricing

All prices for listed products:

Are registered in Australian Dollars (AUD)
Include GST where applicable
May change at any time without prior notice
Do not reflect discounts unless viewed at checkout with a valid discount applied

In the event of a pricing error, we reserve the right to cancel, refuse and if necessary, refund an order.

First Order Discount – 10% Off

We offer a one-time 10% discount for new customers on their first order only:

Automatically applied at checkout
Valid once per customer and household
Applies to total order value, including GST
Attempts to reuse the promotion may result in order cancellation or account restrictions.

Minimum Spend Policy

A minimum spend of $90 AUD (excluding shipping) is required to complete checkout.
This minimum also qualifies you for Free Express Shipping.

Free Express Shipping

We provide free express shipping on all orders over our minimum order value of $90 AUD. This $90 minimum value is calculated after discounts and before shipping fees.

Please see our Shipping & Delivery page for more information.

Payment and Billing Terms

Accepted Payment Methods & Currencies

We accept secure payments through trusted third-party providers, including Stripe and PayPal. All purchases made via our online store are available and processed in Australian Dollars (AUD) only. Payments in currencies other than the local currency (AUD) are not supported.

To complete your order, full payment must be authorised at checkout. We do not support:

Split or partial payments
Buy Now, Pay Later services (e.g. Afterpay, ZipPay)

We may decline, cancel, or refund any transaction at our discretion, especially if it is flagged as suspicious or fails to authorise.

By placing an order, you agree to:

Pay the full amount at checkout, including all applicable GST, shipping fees, and service charges
Use only valid, authorised payment methods
Provide accurate billing details that match your bank or payment provider records

Payment Security & Data Protection

We never store or process your payment details directly. Instead, your payment is securely handled by our third-party processors (Stripe, PayPal), who use:

End-to-end encryption
PCI DSS-compliant infrastructure
Tokenisation and secure server technology

To help prevent fraud and unauthorised use, we perform:

Automated fraud screening
reCAPTCHA and identity verification
Real-time transaction monitoring

If your transaction is flagged, we may place your order on hold, request verification, or cancel the order.

Fraud, Disputes & Chargebacks

We actively monitor for fraud and take all unauthorised activity seriously.

If you detect unauthorised activity:

Contact us immediately
Notify your bank or card issuer to initiate a formal dispute

We will cooperate with your financial institution during the investigation process.

How We Handle Chargebacks

Before initiating a chargeback, please contact us directly first. e. We are committed to fair, transparent resolution processes for order or payment issues. These processes are governed by our Returns & Refunds policy.

Triggering a chargeback without first notifying us may be treated as a violation of our Terms of Use and may result in:

Account suspension or permanent restriction
Blocking of your IP, devices, or email
Refusal of future service or order fulfilment
Legal recovery of chargeback-associated costs, including administrative or dispute fees
Litigation, if appropriate and permitted by Australian law

We are committed to resolving issues fairly. Please allow us to do so.

Order Processing and Fulfilment

Placing, Accepting & Cancelling Orders

By submitting an order through our website, you are making an offer to purchase products under the terms and conditions outlined on this site. This does not guarantee that we will accept this offer until the order is reviewed, approved, and confirmed. Any order request through this site’s store can be declined, rejected or revoked at our discretion (within reason) and is subject to:

Valid, full payment authorisation
Available inventory at the time of confirmation
Completion of any required identity, credit or fraud checks

We reserve the right to:

Reject an order and refund it if the payment was already processed
Cancel or modify orders if there are issues with stock, pricing, eligibility, or payment.
Limit quantities per customer or order to prevent abuse or reselling
Withhold fulfilment if fraud or suspicious activity is detected.

You will receive a confirmation email once your order has been accepted and is being processed. If we encounter an issue with your order or its delivery, you will be notified via the email address you have provided.

Once your order is dispatched, it is considered final unless it qualifies for return as specified in our policy. We cannot cancel, modify, or intercept orders once they have shipped.

Shipping and Delivery

We deliver Australia-wide to valid addresses using reliable courier services, including Australia Post. All shipments are made via tracked express post and processed from a local Australian fulfilment centre.

For full details, including estimated delivery times and our handling of delivery issues or delays, please see our Shipping & Delivery Information page.

Some key things to note are:

Orders are typically processed for fulfilment within 1–2 business days
Expected shipping times can vary substantially depending on the location, courier or postal service used, postal congestion, and other factors.
We’ll email you a postal tracking code once your order’s been successfully dispatched for delivery.

Please double-check your delivery address before finalising your order. Once a package is marked as delivered, responsibility passes to you.

Once an order is marked as safely “delivered” by the courier, ownership and responsibility for the parcel transfer to you.

Returns and Refunds

We follow a transparent, customer-first Refunds & Returns Policy to ensure fairness while protecting product integrity.

You may request a return or replacement if:

The product you received is damaged, faulty, or incorrect
You notify us within 14 days of receiving your order

Note that the item being returned must be unopened, unused, and in its original condition.

We cannot accept returns for:

Change-of-mind reasons (caveat emptor legal principle applies)
Opened or used products due to sanitary and compliance reasons
Requests submitted beyond the 14-day return window

All returns must be approved in writing by us before they can be received (or the return may be rejected and sent back).

For full eligibility criteria and instructions, visit our Refunds & Returns Policy.

Intellectual Property

All content displayed on this website—including text, images, audio, video, logos, design elements, and underlying code—is the property of Bondi Hemp Essential Oil or its authorised content providers and is protected under Australian copyright, trademark, and intellectual property laws.

Unless explicitly stated otherwise, you may not:

Reproduce, license, distribute, republish, or use content for commercial or personal purposes without our approval.
Use, modify, or display our trademarks, brand names, logos, or proprietary design assets in any way without formal authorisation.

Misuse or unauthorised use of any content from this site may result in legal action or litigation.

Third-Party Content, Links, and Intellectual Property

This website may reference, display, paraphrase, or cite content that includes the intellectual property of third parties, including:

Registered trademarks or product names
External publications, media, or excerpts
Creative Commons or public domain content

We respect and comply with third-party intellectual property rights and make every effort to use such material in accordance with applicable licences, fair use exemptions, or required attribution guidelines. Where Creative Commons or open-licensed content is used, it is incorporated under the terms of those licences.

Our site contains external links to third-party websites that we do not own or control. These are provided for informational purposes only and should not be used for convenience. While we review links for safety and reliability, we do not control or endorse these external platforms and are not responsible for:

Their accuracy, content, or data collection practices
Their cookies, tracking methods, or privacy policies
Any harm or losses resulting from your use of their services

By accessing third-party websites via our platform, you do so at your own risk.

Disclaimers of Liability

In line with our disclaimers and to the extent permitted by Australian law:

We make no guarantees about the accuracy, completeness, or availability of the site or its content.
You use the site at your own risk.

We will not be liable for:

Damages, injuries or losses caused by errors, malfunctions, security incidents or interruptions to the website
Injuries, damages or losses resulting from the regular or recommended use of this site or products purchased

However, your rights under Australian Consumer Law remain intact and non-excludable.

Force Majeure Events

We are not liable for any failure to perform, delay in performance, or disruption of service caused by events beyond our reasonable control. These may include—but are not limited to—natural disasters, pandemics, public health emergencies, government restrictions, supply chain disruptions, telecommunications failures, or other unforeseeable circumstances (commonly referred to as force majeure events).

Such events may impact order fulfilment, shipping, customer service availability, or access to our website. We are not responsible for any loss or inconvenience resulting from these interruptions.

Your Responsibilities and Liability for Misuse

By accessing, browsing, shopping on, or interacting with https://bondihempoil.com.au, you acknowledge and accept full responsibility for your conduct while using this website.

You agree not to misuse any part of the site or its services, and take that Bondi Hemp Essential Oil—including its staff, partners, service providers, and affiliates—cannot be held liable for any losses, claims, damages, or harm resulting from your improper use of the site or violation of its terms.

If you have any doubts or are uncertain of your responsibilities and liabilities, refer to our disclaimer policy or reach out to us for clarification.

Violation of Terms or Policies

This website is protected by multiple layers of advanced security, including firewalls, automated traffic filtering, bot detection, and real-time DDoS mitigation. All user activity is logged and monitored.

If we suspect fraudulent, suspicious, or illegal activity via your IP address or account, we reserve the right to restrict, revoke, or block your access to our site without notice.

Controls or bans may be applied based on user accounts, IP addresses, geographic location, browser sessions, device IDs, or cookies.

Access may be blocked for:

Fraudulent behaviour or payment abuse
Use of bots, scripts, or scraping tools
Attempts to exploit discounts, loopholes, or site functionality
Breach of our Terms, Policies, or any applicable law
Offensive, abusive, or threatening conduct
Tampering with the operation, encryption, or authentication systems of this website
Attempting to access, reverse engineer, or interfere with secure areas of the site

We may notify you of restrictions or request further information to review and resolve the matter. Access may remain restricted until a formal investigation is completed.

Suspicious Activity or Account Compromise

If you suspect your account has been accessed without authorisation:

Change your password immediately
Contact our support team for assistance
Do not place new orders until the issue is resolved

To protect your data and our systems, we may temporarily suspend or deactivate your account while we investigate the issue. You may be required to verify your identity before access is reinstated.

We reserve the right to:

Cancel suspicious orders
Block or restrict affected accounts
Report fraudulent activity to law enforcement or other authorities

These measures help ensure the safety of your information and maintain the integrity of our platform for all users.

Governing Law and Enforceability of Terms

All Terms, Conditions, and Policies of this site are bound by the regulations, laws, and policies of the applicable Australian jurisdictions and governing bodies. Each is subject to applicable federal, territorial and state legislation and does not override or conflict with your rights under statutory consumer law.

Litigations or legal disputes involving the use of this site, its services or products will be resolved via proper legal processes. Where any part of a clause or policy in this site’s Terms and Policies is discovered to be invalid, inapplicable, inequitable or unenforceable under relevant Australian laws, this invalidation will not extend to other clauses or parts of each. All other valid clauses and sections will continue to apply in full force and effect.

Communications and Contacting Us

Marketing Consent and Opt-Out

By subscribing to our newsletter or opting in at checkout, you consent to receive occasional marketing emails, updates, and exclusive offers. You may opt out at your discretion via the unsubscribe links we provide in our communications or by contacting us. We comply fully with the Spam Act 2003 (Cth) and never send marketing without permission. See our Privacy Policy for complete details.

Contacting Us

Have questions or need something clarified? We’re happy to assist. Please contact us at any time with your questions, and we’ll respond promptly. Please note that our support team operates during regular business hours only and may require a few days to respond.